Privacy Policy


Hela-shop.nl attaches great importance to the privacy of our customers. In this privacy statement, we explain what personal information we collect, how we use, share, and protect it, and what rights you have regarding your personal data. When you place an order with us, we need your information to ensure that we can deliver your order. Your personal data is always treated with the utmost care and stored in a secure manner. We would like to explain why we collect this information and what we do with it. If you have any questions after reading our privacy policy, please do not hesitate to contact us via our contact form.


Who is responsible for the processing of my personal data?

The person responsible for processing the data, as outlined in this privacy policy, is Hela Thissen BV (“hela-shop.nl”), located at Magalhaesweg 1, 5928 LN Venlo.


When does this privacy policy apply?

This privacy policy applies to all personal data processed by hela-shop.nl from anyone who has had any contact with, or currently has contact with, hela-shop.nl. This includes our visitors, customers.


What are personal data?

Personal data includes all data that can be traced back to an individual. This can include your name, phone number, address or email address. Other information that is unique to you, such as your order history at hela-shop.nl, is also considered personal data.


From whom do we obtain personal data and how do we obtain it?

We process personal data from everyone who has had direct or indirect contact with hela-shop.nl.

We obtain this data directly from you, for example when you visit our website, create an account and fill in certain data, or when you contact us via our contact form.


What data do we collect from you, for what purposes are they used and how long are they kept?


Data for order processing

To process your order correctly and keep you informed of its status, we collect specific data. This data is also important for any returns or repairs.

For these purposes, we collect your name, company name, KVK number, email address, delivery addresses, payment information, and phone number.

This data is necessary for the execution of the agreement you have entered into with us. It is kept for the period required by law and for as long as necessary to comply with legal obligations regarding warranty and returns.


Data in your account

In your personal account we store various data, including:

  • Your name

  • Company name

  • KVK number

  • Addresses for delivery, residence or business location and invoicing

  • Phone number

  • Email address

  • Invoices

If you have provided your date of birth, we could, for example, store this information to be able to send you a surprise on your birthday.

We store the data in your account for as long as you remain an active customer with us. However, if you no longer log in for 7 years, we will delete all your data. Furthermore, you can at any time submit a request to have your data deleted via your account.


Data about your contact with customer service

You can fill out our contact form at any time of the day. We offer various contact options, such as calling, emailing, using the contact form, or sending a message via social media, such as Instagram. If you have provided your phone number in your customer account, we can use it to identify you when you contact our customer service. This way, our staff can assist you immediately.

The data stored in your account is used to contact you regarding your questions or complaints. Keeping your data enables us to help you more quickly and efficiently in future interactions. 

If you send us a private message via Instagram or Facebook, we will store these messages for a maximum of 3 years.

In addition, Hela can use the (purchase) data in your account to reward you with a special offer after you have contacted us. This is our way of showing our appreciation to you as a valued customer.


Use of Data

We use the collected data for the following purposes:

  • Processing your orders and transactions.

  • Providing customer service and support.

  • Communicating with you about your orders, offers

  • If you have checked the box to receive promotional information via our newsletter, we will use your name and email address for this purpose.

  • Managing and improving our website, products and services.

  • Complying with legal obligations and maintaining our business agreements.

Sharing of Data

We only share your personal data with third parties as required for processing your orders and providing our services. This may include:

  • Logistic partners to deliver orders.

  • Payment processors for transaction processing.

  • Service providers who help us manage our website and customer data.

  • Public authorities if legally required.

Data Security

The protection of your personal data is at the top of our list of priorities. We have taken effective measures to ensure that your personal data is safe and not lost or processed unlawfully. Our employees who have access to personal data are strictly bound by confidentiality and are required to comply with these rules.


Your Rights

You have certain rights regarding your personal data, including the right to request access to your data, to correct it or to delete it. Please contact us using the contact details below to exercise these rights.


Contact details

If you have any questions about this privacy statement, your personal data or our privacy practices, you can contact us via our contact form. 

We reserve the right to update this privacy statement at any time. Any changes will be posted on our website and the revision date will be updated at the top of the statement. We recommend that you check regularly for updates.

Thank you for the trust you place in Hela Thissen BV (hela-shop.nl)